Refund Policy

Refund Return and Exchange Policy
This is a Website of 3 Star Inc.,
(a Virginia Incorporation) located at:
9487 King Air Court Suite C
Ashland, VA 23005 USA

...and can be contacted by:
Telephone-(804)550-7202
or e-mail:
support@3starinc.com

This Refund/Return and Exchange Policy is "as of" September 24, 2012

We at 3 Star Inc., Stand Behind, and Believe in, the Products We Sell, or We Would Not Sell Them... We Believe That You will be 100% Satisfied with the Product(s) and/or Service(s) Offered by 3 Star Inc., and Further, that We (Collectively) can Resolve any Issue that May Arise to Our Mutual Satisfaction. Having Said That, and Absent of any Other Remedy Mutually Agreed Upon, We Provide You with the Following Remedies If at Any Time after Sale, You Feel Need to Avail Yourself to Them.

In Addition, 3 Star Inc. et al, Reserves the Right to Refuse Service to Anyone at Any time. Though We Cannot, and Reasonably Cannot Be Expected to, Pre-emptively Screen Those Who Would Have Access to This Web Site Presented in a Public Domain, We Can and Will Remedy the Situation by Refunding All Monies and Fees Associated with the Transaction via the Method of Payment Used by You, Prior to Notice of Invoked Remedy, and Shipment of the Item(s) in Question.

Refunds Returns and Exchanges

Prior to Shipping and Delivery- You Must Call the Phone Number above, and Upon Satisfactory Proof of Identity, Cancel the Delivery, and Hence Your Order, No Reason Necessary, for Full Refund of Total Sale Price including Tax, Shipping and Insurance Costs.

Damages in Shipping and Delivery- It is the Receiver's responsibility to inspect the Order completely as and when delivered. This should be done prior to signing any acknowledgement for receipt of Order/Shipment. Do NOT accept any visibly damaged item unless the courier representative has noted the item damaged and the extent of the damage on the paperwork they expect you to sign acknowledging receipt of the shipment. Retain a copy of this paperwork to send us when filing any claim. For concealed damages found while unpacking the shipment, retain all packing materials and paperwork associated with the shipment, then call us immediately at the Phone Number above. All damages must be reported on the day of delivery.

Within the First 30 Days- (Calendar, starting on Day of Delivery), No Reason Necessary, Refund will be Given via Method of Payment Originally Used by You, upon Satisfaction and in Consideration of the Following:

(1) Refunds and Returns are not applicable for Any ROHN Product, "Field Pull", "Used", "Cable", "Wire" or "Special Order" Items, see Warranty Policy. Exchanges of these items are applicable as covered in (5) below.

(2) Item Must First be Unused, Undamaged and Returned in Like Condition Sent with All Packaging and Materials Included (see Shipping and Warranty Policies).
(3) The Return Shipping and Associated Insurance Costs are Yours to Bear (We can Provide You with Return
Waybills on Our Accounts if Requested), and are Deducted from Refund Total (which is Complete Sale Total of all items to be returned, including all Taxes and Governmental Fees, but EXCLUDES original Shipping, Handling, Insurance as Order has already shipped and expenses born by us).

(4) In Addition, Any Item(s) Purchased from Us as a Result of a Quote (Written or E-mailed), Extended to You for
Your Consideration Prior to Purchase, are Subject to a Re-Stocking Fee of up to 20% of Item(s) Original Purchase Price (which is Complete Sale Total Excluding Shipping, Handling, Insurance and all Taxes and Governmental Fees).

(5) All Defective and DOA products must be reported within this 30 day time period.

Within the First 45 Days- (Calendar, starting on Day of Delivery), You can Exchange for Like or Similar Item or Value (Basically Considered as Store Credit), upon Satisfaction and in Consideration of the Following:

(1) Does Not Cover Any ROHN Product, "Field Pull", "Used", "Cable", "Wire", "Factory Order" or "Special Order" Items, see Warranty Policy.
(2) Item Must First be Unused, Undamaged and Returned in Like Condition Sent with All Packaging and Materials Included(see Shipping and Warranty Policies).
(3) The Return and Replacement Shipping, and Associated Insurance Costs are Yours to Bear (We can Provide You
with Waybills on Our Accounts if Requested), and are Deducted from Item(s) Original Purchase Price (which is Complete Sale Total Excluding Shipping, Handling, Insurance and all Taxes and Governmental Fees).

After 45 Days- No Refund, Return, Exchange or Store Credit Can be Considered, and All Sales are Considered Final. However, Depending on the Product Condition at Time of Sale, Your Product will Likely be Covered under Applicable Manufacturer Warranty (see Warranty Policy).

Honest Mistakes on Our Part- Are Mistakes of Substantive Quantity or Model Number Difference and are Subject to Refund or Exchange On Us with the Following Limitations and Provisions:

(1) The Mistake Must be Discovered by You and Brought to Our Attention (In Person/By Telephone First, and Then in Writing or E-mail) Within 45 Days (Calendar) of Delivery.
(2) Item(s) Must be Unused, Undamaged and Returned in Like Condition Sent with All Packaging and Materials Included.
(3) We Will Cover All Shipping, Handling and Insurance Costs Associated with the Refund or Exchange.
(4) Refund or Exchange Consideration Will Not Exceed Original Purchase Total (which is Complete Sale Total
Including Shipping, Handling, Insurance and all Taxes and Governmental Fees).
(5) You agree that the Final Determination of Applicability of the Product(s) Sold or Service(s) Rendered
by Us (Collectively) is Yours and Yours Alone to Discern Prior to the Installation or Use of Said Product(s) or Service(s). (see Warranty)

Honest Mistakes On Your Part- Are Exactly that, and 3 Star Inc. Commits to reaching a Mutually Agreeable Resolution with You, Upon Notice to Us (In Person/By Telephone) and in Absence of any Other Remedy, within the Constructs and Confines of the This Policy and Others as They are Spelled out Above.


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