Shipping, Handling and Insurance Policy
We at 3 Star Inc., Stand Behind, and Believe in, the Product(s) We Sell and the Service(s) We Represent, or We Would Not Sell Them... We Believe That You will be 100% Satisfied with the Product(s) and/or Service(s) Offered by 3 Star Inc., and Further, that We (Collectively) can Resolve any Issue that May Arise to Our Mutual Satisfaction. What Follows is a General Description of the Shipping and Handling Methods We Employ, and the Minimum Service(s) You can Expect with Shipping being Arranged and Handled by Us (Collectively) in Exchange for the Monies Paid by You for these Purposes. Further, this can be Used as a Guideline for Preparing Return Shipping if Necessary (Likely Not).
3 Star Inc. has Accounts, Agreements and/or Arrangements with the Following Carriers: USPS, UPS, DHL, FedEx, R+L, Gator, Wison, Con-way and Yellow. Up to Three Choices are Provided to You on the Web Site as They are the Most Common Shipping Solutions, Appropriate for the Size and Weight of the Goods to be Shipped, Shipping Insurance Included (generally), of the Lowest Costs Negotiated by Contract (Savings passed to You), High Quality Service and Dependability (Fast) and Available to Us at Our Facility Several Times a Day.
Depending on the Type, Weight, Distance and Size of Your Order, We May Choose an Alternate Method or Carrier than Originally Provided For. We Will Notify You of the Final Carrier Selection and Provide You with a BOL, PRO or Tracking Number for Tracking and Verification Purposes. You Further Understand That the Shipping Solutions Provided in This Web Site are Provided by Others, Not Within Our Realm of Control, Subject to Failure and May, in Fact Not be the Total Costs Associated with Shipping Your Order. In that Event, We will Contact You via the Information You have Provided Us for that Prupose, and an Opportunity to Resolve the Difference will be Afforded. In the Event that a Solution does Not Present Itself, All Monies Paid for the Transaction by You, will be Returned to You via the Payment Method Used.
Local Pick-up- Where You can Order the Goods and Services on the Website, Pay for them On-line and Either:
UPS- (United Parcel Service) Generally Appropriate for Goods Totaling up to 80 lbs. in Weight, 7 feet or Less in Length and in Total Dimension. Shipping Arranged by this Method (Unless Otherwise Stated) Includes Shipping Insurance Covering the Purchase Price of Goods Shipped without any Additional Charge to You. Packaging is Required to Meet Minimum Acceptance Standards of the Carrier. Shipping Days are Calculated as Business Days (Weekdays Not Including Saturdays, Sundays or Legal State and National Holidays)
LTL Freight- (Less Than a Truck Load) A Common Goods Carrier that Provides Shipping for Goods Packaged as Freight for Delivery. Generally Appropriate for Goods Totaling Over 80 lbs. in Weight, Greater than 7 feet in Length and Generally 4 feet in Height (enclosed Trailer). Shipping Arranged by this Method (Unless Otherwise Stated) Includes Shipping Insurance Covering the Purchase Price of Goods Shipped without any Additional Charge to You. Packaging is Required to Meet Minimum Acceptance Standards of the Carrier. Shipping Days are Calculated as Business Days (Weekdays Not Including Saturdays, Sundays or Legal State and National Holidays)
Handling Charges are Included in the Shipping Cost (as is Insurance, Generally). You would Agree that an Item Doesn't Just Hop into a Box, Wrap, Tape and Label itself all Free of Charge! Seriously, We Package Your Product(s) in the Appropriate Shipping Shipping Container that is Required as a Minimum of Acceptance Standard by the Carrier, Package, Tape and Label Your Order in a Manner and Method That will See It Safely Arrive with Minimum Likelyhood of Damage or Injury. As Shipping Insurance is for Shipping Damages, It Does Behoove Us to Take the Time and Care in the Preparatory Process to Avoid the Possibilty of Damages Altogether. In the Case of LTL Freight, the Handling Charges includes a Pallet (up to $30 Value ea.) and Shrink Wrapping to Contain and Protect the Products from Weather , Contamination and Damage. Please Save All Shipping Materials Long enough to Inspect Your Order for Damage. In the Unlikely Event that Shipping Damage Does Occur, the Carrier will need to Inspect these Materials to Assess the Cause and Remedy.
Shipping Insurance is for Shipping Damages. Even though the Likelyhood of Your Order Incurring any type of Damage during the Shipping Process is Remote, You Must be Prepared to Inspect Your Order for Just such an Occurrence. In the Case of Shipping Damages, Understand that the Damage Happened after the Order left Our Hands and that the Claim of Damage is Yours to make with the Carrier upon Arrival and Subsequent Inspection by You. Shipping Insurance was Provided for (Generally) at Time of Shipment, and the Carrier will want to deal with You in this Respect, as You are, and Must, make the Claim. We Will Assist You, and Get Involved as Much as the Carrier will Allow for This Involvement.
Discovered Damages "After the Fact" and time of Delivery will Necessitate You retaining the Shipping Container and/or All Shipping Materials Associated with the Packaging of Your Order as the Shipping Carrier will Want to Inspect These Materials to Assess the Cause and Remedy. Again, Understand that the Damage Happened after the Order left Our Hands and that the Claim of Damage is Yours to make with the Carrier upon Arrival and Subsequent Inspection by You. Shipping Insurance was Provided for (Generally) at Time of Shipment, and the Carrier will want to deal with You in this Respect, as You are, and Must, make the Claim. We Will Assist You, and Get Involved as Much as the Carrier will Allow for This Involvement.
Damages in Shipping and Delivery
It is the Receiver's responsibility to inspect the Order completely as and when delivered. This should be done prior to signing any acknowledgement for receipt of Order/Shipment. Do NOT accept any visibly damaged item unless the courier representative has noted the item damaged and the extent of the damage on the paperwork they expect you to sign acknowledging receipt of the shipment. Retain a copy of this paperwork to send us when filing any claim. For concealed damages found while unpacking the shipment, retain all packing materials and paperwork associated with the shipment, then call us immediately at the Phone Number above. All damages must be reported on the day of delivery.