Special Orders, Cancellations, Damages, Refunds, Returns and Exchange Policies
This is a Website of 3 Star Inc.
(a Virginia Incorporation) located at:
9487 King Air Court Suite C
Ashland, VA 23005 USA
Contact Us
Telephone:(804)550-7202
or by e-mail: support@3starinc.com
See Our "About Us" page on Menu Bar above for more!
Our Commitment
We at 3 Star Inc. stand behind and believe in the products we sell, or we would not sell them. We believe that you will be satisfied with the product(s) and/or service(s) offered by 3 Star Inc., and further, that We (collectively) can resolve any issue that may arise to our mutual satisfaction. Having said that, and absent of any other arrangement mutually agreed upon, We provide You with the following Advisements BEFORE Sale, and Relevant Remedies if at any time AFTER Sale, you feel the need to avail yourself to them.
An Educated Consumer is Our Best Customer
This means that You, as a Customer or End User, have a Responsibility to do Your Own Research on Products that You wish to procure and Not Rely Solely and/or be Dependent on the Recommendations of Our Associates or Others BEFORE Purchase.
If there are any questions as to the Suitability of a Product applicable to your intended use; Consult a Qualified Professional/ Structural Engineer in your area.
We Strive to make available all Information We can Find from the Manufacturers and Others to be Readily Available on each Category and Product Details Page however; You Must Read the Details, Specifications and More Information Links provided and compare to other Information You may have available to You.
In addition, 3 Star Inc. reserves the right to refuse service to anyone at any time. Though we cannot, and reasonably cannot be expected to, pre-emptively screen those who would have access to this web site presented in a public domain, we can and will remedy the situation by refunding all monies and fees associated with the transaction via the method of payment used by you, prior to notice of invoked remedy, and shipment of the item(s) in question.
Special Orders
Special Orders include, but are not limited to:
Any Order Labeled as "Special Order"
Any Currently Unavailable, Not In Stock and/or Non-Stock Items.
Items Tailored to Engineering Requirements outside of "Catalog Specifications".
Engineering Labor/Charges prior to Fabrication.
"Made to Order" Items.
Negotiated Bulk and/or Any Orders requiring a Deposit.
As such, these items are Non-Returnable and Non-Refundable
Cancellations
Prior to Shipping: Please call Us on the phone number above, and upon satisfactory proof of identity, cancel the delivery, and hence your order, no reason necessary, for full refund of total sale price including tax, shipping and insurance costs.
After Shipping: Unused items, Unopened and in original packaging can be returned by calling Us at the number above and requesting an RMA Number. This will be emailed to you. Return the Package by whatever shipping method you pay for, with the RMA Number Noted in the Labelling or on the outside of the Packaging.
Once received and inspected, you will receive a Credit/Refund minus original Shipping Costs.
Damaged Shipments
It is the receiver's responsibility to inspect the order completely as and when delivered.
This is to be done prior to signing any acknowledgement for receipt of order/shipment.
Do not accept any visibly damaged item unless the courier representative has noted the item damaged and the extent of the damage on the paperwork they expect you to sign acknowledging receipt of the shipment. Take pictures of the Shipment, Damages and Paperwork. Retain a copy of this paperwork to send us when filing any claim. For concealed damages found while unpacking the shipment, retain all packing materials and paperwork associated with the shipment, then call us immediately at the phone number above. All damages must be reported on the day of delivery.
Damages during Installation or Use
3 Star Inc. Does not Warranty Damages attributed to "Acts of God", Disasters (natural or otherwise) and/or unforeseen circumstances outside a Product's intended use and/or beyond it's Engineered Capacity.
Damages resulting from using improper installation techniques, inappropriate use, wear and tear and time degradation beyond a Manufacturer's Warranty is also not covered by any other warranty, written or implied, from 3 Star Inc.
Refunds, Returns and Exchanges
Refunds, Returns and Exchanges for those Orders and Items that qualify.
Within the first 30 days:
Refund will be given via method of payment originally used upon satisfaction and in consideration of the following:
(1) Refunds and Returns are Not Applicable for Any ROHN product, "Field Pull", "Used", "Cable", "Wire" or "Special Order" items. See Warranty Policy if Applicable.
Exchanges of these items are applicable as covered in (7) below.
(2) Item must be unused, undamaged and returned in like condition sent with all packaging and materials included. See Shipping Policy and Warranty Policy if Applicable.
(3) The original purchaser has a period of 30 days to return any purchased items for a refund of the original purchased price but excludes original shipping, less 10% handling and restocking fees.
(4) All returned merchandise must be received by 3 Star Inc no later than 30 days after the date of purchase, no exceptions.
(5) The return shipping and associated insurance costs are yours to bear (we can provide you with return waybills on our accounts if requested), and are deducted from refund total (which is complete sale total of all items to be returned, including all taxes and governmental fees, but excludes original shipping, handling, insurance as order has already shipped and expenses born by us).
(6) In addition, any item(s) purchased from us as a result of a quote (written or e-mailed), extended to you for your consideration prior to purchase, are subject to a re-stocking fee of up to 20% of item(s) original purchase price (which is complete sale total excluding shipping, handling, insurance and all taxes and governmental fees).
(7) All defective and DOA (Dead on Arrival) products must be reported within this 30 day time period.
(8) All returned merchandise must be received by 3 Star Inc no later than 30 days after the date of purchase, no exceptions.
From 30 to 45 days:
After 30 days and within the first 45 days,(calendar, starting on day of delivery), you can exchange for like or similar item or, upon satisfaction and in consideration of the following:
(1) Refunds and Returns are Not Applicable for Any ROHN product, "Field Pull", "Used", "Cable", "Wire" or "Special Order" items, see Warranty Policy if Applicable.
(2) In-stock items require a 15% re-stocking fee. Direct from Factory Orders/Items require a 20% re-stocking fee.
(3) Item must first be unused, undamaged and returned in like condition sent with all packaging and materials included. See Shipping Policy and Warranty Policy if Applicable.
(4) The return and replacement shipping, and associated insurance costs are yours to bear (we can provide you with waybills on our accounts if requested), and are deducted from item(s) original purchase price (which is complete sale total excluding shipping, handling, insurance and all taxes and governmental fees).
After 45 days:
(calendar, starting on day of delivery)
NO refunds, Returns, Exchanges or Store Credit will be given, and all sales are considered final.
However, depending on the product condition at time of sale, your product may likely be covered under applicable manufacturer warranty. See Warranty Policy if Applicable.
Honest Mistakes on Our Part
Are mistakes of substantive quantity or model number difference and are subject to refund or exchange on us with the following limitations and provisions:
(1) The mistake must be discovered by you and brought to our attention in person or by telephone, to be followed in writing or e-mail within calendar 45 days of delivery.
(2) Item must be unused, undamaged and returned in like condition sent with all packaging and materials included.
(3) We will cover all shipping, handling and insurance costs associated with the refund or exchange.
(4) Refund or exchange consideration will not exceed original purchase total (which is complete sale total including shipping, handling, insurance and all taxes and governmental fees).
(5) You agree that the final determination of applicability of the product(s) sold or service(s) rendered by us (collectively) is yours and yours alone to discern prior to the installation or use of said product(s) or service(s). See Warranty Policy if Applicable.
Honest Mistakes on Your Part
Are exactly that, and 3 Star Inc. Commits to reaching a mutually agreeable resolution with you and in absence of any other remedy, within the constructs and confines of this policy and others as they are spelled out.
(1) The mistake must be discovered by you and brought to our attention in person or by telephone, to be followed in writing or e-mail within calendar 45 days of delivery.
(2) Item must be unused, undamaged and returned in like condition sent with all packaging and materials included.
(3) You will cover all shipping, handling and insurance costs associated with the refund or exchange.
(4) Refund or exchange consideration will not exceed original purchase total (which is complete sale total including shipping, handling, insurance and all taxes and governmental fees).
(5) You agree that the final determination of applicability of the product(s) sold or service(s) rendered by us (collectively) is yours and yours alone to discern prior to the installation or use of said product(s) or service(s). See Warranty Policy if Applicable.
